Strategic Managed IT Services

An Investment, Not an Expense

Whatever your needs are, Reliable Technology Services can help you with cost-effective, all-inclusive, strategic managed IT services. As a leading managed IT services company in Baltimore, we specialize in helping small to mid-size businesses in Maryland, Virginia, Delaware, Washington DC, and Pennsylvania.

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⭐ Managed IT Services, Baltimore, MD, VA, DC, PA, and DE are trusted by businesses across all industries

Unlimited local live helpdesk support and onsite tech service

Guaranteed 45 minute response time for critical issues

More than an MSP – a strategic partner

We help you align your IT initiatives with your business strategy to create competitive advantage for your business by leveraging technology to achieve your business objectives.

Proactive data security

Protecting your data doesn’t have to cost you an arm and a leg. Our data security solution comprises leading security best practices.

Elevate Your Business With an Expert IT Department and Strategic Technology Partner

Technology impacts every aspect of your business. Invoicing. Relationships. Productivity. So, managing your IT infrastructure is what holds your entire operation together.

When the stakes are this high, you either handle it yourself or hand it off to someone who knows what they’re doing.

This puts you in a catch-22:

Hiring experienced IT professionals is expensive. Staying on top of it yourself takes time away from running your business. And hoping nothing breaks isn't a strategy—it's a gamble.

Our managed IT services hit delete on this dilemma by giving you immediate access to an entire IT department: seasoned experts, strategic planning, proactive 24/7 monitoring and comprehensive security—all for a fixed monthly investment that won’t break your budget.

How Reliable Technology Services is Different?

A Strategic Partnership, Not Just Technical Support

At RTS, we help you leverage technology to create a competitive advantage. Our enterprise-level managed IT services in Baltimore and Washington DC seamlessly integrate with your processes. Working closely with you to align your IT initiatives with your business goals, we identify strategic initiatives that streamline operations, enhance customer experiences, and open new revenue streams.

All-Inclusive, Predictable Pricing You Can Expect

Surprise IT bills that wreck your budget. Emergency fixes that cost thousands. Sounds familiar? With traditional IT providers, you never know what you’ll pay month to month.

Unlike many of our competitors, at RTS, we’re resource flexible—use as much or as little as you need. For a monthly flat fee, we can supplement your current team or serve as your complete outsourced IT department.

Our all-inclusive managed IT services cover all your IT needs without any hidden fees, which allows you to budget effectively and control your IT costs.

Commitment to Quality and Accountability

If we make a mistake, we own it and we fix it at our own expense. No excuses, no surprise charges for fixing our own errors.

Our managed services are also CompTIA Certified, with a BBB A+ Rating—credentials that reflect our commitment to delivering the highest quality service and upholding ethical business practices.

When you work with RTS, you’re partnering with a trusted, certified managed service provider that stands behind its work.

Streamlined Access to Critical Information and Network Management

Most managed service providers will talk about the importance of documenting your entire IT infrastructure and creating visibility into your managed network. We actually do it.

Our customized online platform gives you 24/7 access to everything you need to know about your IT environment: hardware inventory, software licenses, vendor contacts, network documentation, passwords, and service agreements. It also offers complete access to network monitoring and reporting, which allow our staff and yours to ensure complete visibility of your IT ecosystem.

When you work with us, you’re never left wondering what you have, where it is, or who to call. So, you’re always informed and in control of your technology investments.

Regular IT is a cost center. Our Managed IT is a strategic asset that drives growth and keeps you ahead of competitors.

Managed Services Highlights

From strategic planning to day-to-day support, as your managed IT services provider, we’ll cover every aspect of your IT infrastructure:

When you work with RTS, you’re partnering with a trusted, certified managed service provider that stands behind its work.

CIO & CTO Services

IT strategy and roadmap development
Annual IT budget planning and guidance
Technology recommendations and vendor management
Business process automation of internal systems

Security Services

Employee security awareness training (not included in most competitors’ MSP services)
AI-driven antivirus with 24/7 SOC monitoring
Monthly vulnerability scans and remediation
Web filtering solutions

Infrastructure Management

Network design and management (WiFi, switches, routers)
Firewall configuration and management
VPN setup and administration
Virtualization platform support (VMware, Hyper-V)
Patch management and system updates

Support Services

Unlimited live help desk support
45-minute guaranteed response for critical issues
Onsite and remote technical support
HR onboarding/offboarding IT support
Customer portal with reporting and ticket tracking
Managed print services

Cloud Services

Microsoft 365 management and administration
Cloud migration and infrastructure setup
Hybrid cloud architecture

Data Backup Services

Automated data backup and disaster recovery
Online data backup and off-site storage

Compliance Services

HIPAA
PCI-DSS
GDPR compliance support

Our Managed IT Services Process

Without a proven process, IT becomes reactive firefighting rather than a strategic investment that pays dividends. We’ve honed our specific managed services process through years of working with Baltimore-area businesses just like yours.

Our approach brings you the kind of specialized expertise and cost-effective solutions that are nearly impossible to achieve with in-house resources alone—all while keeping everything aligned with your business goals.

Understand Your Business Goals and Current Environment

We start by understanding where you want to go. What are your business objectives for the next 1-3 years? Where are the pain points slowing you down? Our experienced and certified team will assess your critical business processes, current IT infrastructure, internal resources, pain points and vulnerabilities, and establish a baseline so we know what needs attention first.

Design and Implement Custom Solutions

Based on what we learned, we design and implement solutions tailored to your specific needs and budget. Whether that means migrating to cloud computing, strengthening security, improving disaster recovery, or upgrading your network infrastructure, we handle the implementation while minimizing disruption to your current operations.

MSP Service Improvements Through Automation

Reduce wait times
Proactive automated preventive solutions to prevent issues
Self-serve portals

Monitor, Measure, and Continuously Improve

We don't just set things up and walk away, or stick stubbornly to our initial plan.

We continuously monitor your IT systems, analyze system performance metrics and security data, and track how well your IT infrastructure is supporting your business goals.
We proactively identify and eliminate network problems before they arise to minimize downtime while enhancing productivity and security.
We monitor industry developments, technology threats, and regulations continuously to adjust our approach and recommend the latest technologies, ensuring your systems remain competitive, secure, and fully compliant with evolving standards.

Our Managed IT Services

A Focus on Complete IT Infrastructure Management

Unlimited Live Helpdesk and Onsite Local Tech Support

Most managed service providers outsource support to cut costs or route everything through distant call centers. At RTS, we take pride in being a local, Baltimore-area business and active members of the Mid-Atlantic community, who are invested in the success of our neighbors.

Work with us, and everyone in your organization gets direct access to unlimited help desk support and technical assistance to resolve IT issues quickly. That means live, local tech support (onsite and offsite) with a guaranteed 45 minute response time for critical issues.

Proactive Security That Stays Ahead of Attackers

Data breaches. Ransomware attacks. Data loss. These can destroy businesses overnight. That’s why we build proactive, layered security into every managed services package—protecting your sensitive data is part of the service, not an expensive add-on.

Our layered managed security services include:

Employee security awareness training – Often excluded from standard MSP packages, we train your team to recognize and avoid threats
AI-driven antivirus with 24/7 SOC monitoring – Advanced threat detection backed by a security operations center
Monthly vulnerability scans and remediation – We actively hunt for weaknesses and fix them before attackers find them
Web filtering solutions – Block malicious sites and protect against phishing attacks
Comprehensive data backup and disaster recovery – Your data is protected with automated backups and tested recovery procedures
Mobile device security – Protect company data across laptops, tablets, and mobile devices

We won’t wait for threats to find you. Work with RTS, and from day one, we’ll start actively eliminating vulnerabilities before they become problems.

Network Infrastructure Management

Your network is the foundation of your entire IT infrastructure. We build and manage networks that work better. Reliable connections. Fast performance. Secure service delivery. All the technical complexity handled, so you don’t have to worry about it.

Our communications services include:

WiFi design and management – Enterprise-grade wireless networks optimized for coverage and performance
Firewall configuration and management – Advanced security to protect your network perimeter
VPN setup and administration – Secure remote access for your team
Network segmentation for security – Isolated network zones to contain threats and protect sensitive data
Virtualization platform support – Management of VMware and Hyper-V environments
Ongoing remote monitoring – 24/7 monitoring to identify and resolve performance issues before they affect your core operations

Cloud Services and Migration

Cloud technology offers flexibility, scalable storage solutions, and cost savings. But cloud management—moving everything to the cloud and keeping it running optimally? That can grind operations to a halt.

We’ll simplify the process by helping you evaluate cloud providers, develop migration strategies, and implement cloud-based services to fit your specific business needs.

Our cloud services include:

Microsoft 365 management and administration – Full support for email, collaboration tools, and productivity apps
Cloud infrastructure setup and optimization – Design and deployment of scalable cloud environments
Disaster recovery solutions – Cloud-based backup and recovery to protect your business continuity
Hosted applications – Secure cloud hosting for business-critical applications through trusted application service providers
Hybrid cloud architectures – Seamless integration between on-premise and cloud systems
Cloud migration planning and execution – Smooth transitions with minimal disruption to operations

Compliance and Regulatory Support

Staying compliant with federal and state regulations isn’t optional—it’s critical for protecting your business from costly penalties and legal issues. But keeping up with evolving requirements while running your business? That’s nearly impossible without dedicated expertise.

We help you navigate the complex landscape of regulatory compliance, ensuring your IT environment meets the latest requirements for your industry.

Our compliance services include:

HIPAA compliance – Healthcare data protection and privacy requirements
PCI-DSS compliance – Payment card industry data security standards
GDPR compliance – Data privacy regulations for handling EU customer information
Industry-specific regulatory guidance – Tailored compliance support for your sector
Regular compliance audits and assessments – Ongoing monitoring to ensure you stay compliant
Documentation and reporting – Maintain the records you need for audits and certifications

We stay up to date with changing regulations so you don’t have to, helping you avoid penalties, ensure compliance, and maintain the trust of your customers.

What Clients Say About RTS

I’m in the catastrophe business. When Hurricane Katrina slammed into Louisiana, 6000 businesses were hit. We knew the impact could put them into bankruptcy. Every hour they weren’t getting a response, they were losing business. I went from on one hundred transactions in a day to thousands. I was ramping up computers at warp speed and I had to bring 30 or 40 extra workers into the office. The guys from RTS flew down to Louisiana and worked with me, side by side, at my office to straighten things out! I needed a partner who could match to my commitment to my clients. RTS came through.

When I started Provencher in 2006, I considered parting ways with RTS and interviewed a lot of IT managed services providers. I could have done a little better pricewise, but I didn’t feel I would get same responsiveness and quality of service I get from RTS.

We’ve grown together and we have a good working relationship. I know that if I have a problem, I can reach out to Michael at any time of day or night. I don’t think I can do that with other IT managed services companies. There’s a history there and with a history together there’s a lot to be gained.

David Kurland, President, Provencher

As a rapidly growing company in the industry of electronic payments, Cutter recognized the need to outsource our entire technology function to a company that has a focus on cybersecurity. RTS was referred to Cutter by a trusted partner, ControlScan a PCI Compliance and Managed Security Services Company.

RTS has a simplified contract and a very efficient on-boarding process. Michael and Lenny (owners of RTS) came on-site and did a needs analysis of our IT infrastructure and were extremely thorough. I was impressed by the little amount of time I needed to dedicate to getting up and running with RTS. They assigned Katrina as Cutter’s project manager and she led the project and guided us through it with patience and professionalism.

As President of Cutter, I needed to make a decision to advance our security and selecting RTS and implementing their services has exceeded my expectations. I highly recommend them as a top Baltimore IT support company.

Denise Shomo, President, Cutter

When we were looking for a partner, we were looking for good service, quick response, reasonable price, and smart people. We knew RTS fit the bill when we met them, but they still made the effort to visit us several times. They were patient and explained the process of getting the network up and running.

If I have any issue with technology I call them, I explain what I need and they deliver. In the past, if we needed new computers, a new laptop, a new server, or even a printer, I would do the research myself for months. Now, I just call and they take care of it. They take a lot of work off my hands. They charge us a fixed price, but for that price this IT managed services company go above and beyond.

Being in the fine dining business, Mr. Linwood expects high standards from everyone who works with him. RTS has worked for us for 11 years and they’ve never let us down. If they can work with us, they can work with anyone.

Erena Vedensky, CFO, Linwoods Restaurant

When RTS came in, they promised we wouldn’t have the problems we had with our previous IT managed services provider. We really felt that they would stand behind what they said. And they did.

The service business is all about relationships. Our relationship with RTS is a partnership. It has to be. We work together to make sure our network never goes down. These guys are very important to us.

I have nothing but kudos for RTS. They are really great to work with. There’s nothing more they can do for us, except maybe bring us free beer on Fridays.

Curtis Engine