Managed IT Security Services

Protect Your Small Business Without the Enterprise Price Tag with Proven Cybersecurity IT Services

RTS delivers enterprise-grade managed IT security services in a predictable flat-fee model — helping your business stay secure, compliant, and operational without the cost of an in-house security team.

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GTIA Cybersecurity Certified

Trusted by Baltimore Businesses / Stronger cybersecurity protection / Fewer cyber incidents / Predictable cybersecurity costs

As your managed IT and cybersecurity partner, our Baltimore and Washington, DC-area team is committed to delivering the highest standard of service and protection. We follow industry-recognized cybersecurity best practices built on controls from globally respected security frameworks to help safeguard your business against evolving threats. That commitment to security excellence has earned us the GTIA Cybersecurity Trustmark — a distinction awarded only to MSPs that demonstrate exceptional cybersecurity practices, operational maturity, and a strong dedication to protecting their clients.

Why Cybersecurity is Critical for Small Businesses

Small Businesses = Big Targets

Small businesses think because they’re small, they’re safe from cybersecurity risk. But cybercriminals specifically target small and mid-sized companies like yours because they know you don’t have the basic security practices, resources or security expertise to defend against the sophisticated attacks and evolving cybersecurity threats. Here’s some food for thought:

43% of all cyberattacks target small businesses — meaning nearly half of all attacks hit organizations like yours. (Accenture)
Only 14% of small businesses rate their security posture as highly effective against advanced threats.
The average cost of a cyberattack on an SMB is $254,445, with some incidents running into the millions.

A single breach doesn’t just cost you money. It erodes the trust your clients have in you. And in a tight-knit market like Baltimore, trust is everything.

Every day without proper cybersecurity services is a gamble. Data breaches lead to regulatory compliance failures, lawsuits, and lost revenue. A single security breach can also expose customer information and compromise critical data your organization depends on. Extended downtime halts operations and damages client relationships. And the reputational fallout can follow your business for years. Many businesses are also discovering that inadequate cybersecurity controls can increase cyber insurance costs or even result in denied coverage after an incident.

If you’re questioning whether you can afford managed IT security services, it’s worth flipping that question on its head and asking yourself:

Can your organization afford to go without protection?

Cybersecurity Services Tailored to Your Needs

RTS offers you enterprise-grade managed security services bundled into a flat-fee services plan. So both your business and your bottom line are fully protected. We don’t slap our last client’s cybersecurity plan onto your systems. We study your operations, identify your specific vulnerabilities, and build your security around what actually matters to your organization. To do that, we draw from a full suite of enterprise-grade security services:

Network Security

Keep attackers out and your business running without interruption.

Our network protection strategies are designed to reduce security risks while improving visibility into suspicious activity across your environment. We deploy advanced firewalls, intrusion detection and prevention systems, and continuous real-time monitoring to stop threats before they spread.

24/7 Security Operations Center (SOC)

Catch threats in real time, before they become breaches.

Using advanced threat intelligence, proactive threat detection, and continuous security event monitoring, we identify security events early before they escalate into larger business disruptions. If a critical threat is detected, we isolate the compromised device to stop the spread before anyone else is affected.

Managed Detection & Response (MDR) / Endpoint Detection & Response (EDR)

Stop advanced attacks that slip past traditional defenses.

Our managed detection and response MDR solution detects what conventional antiviral services miss, isolates compromised devices, and delivers rapid incident response in real time. No in-house security experts required.

Multi-Factor Authentication (MFA)

Block stolen credentials from becoming full-blown breaches.

We implement MFA across your systems and manage the rollout, so your team gets a seamless second layer of access management without the headaches. As part of a broader identity management strategy, we help ensure only authorized users can access sensitive systems and business data.

Mobile Device Management (MDM)

Secure every device your team uses, no matter where they work.

We enforce your security standards on every phone, tablet, and laptop, and give you remote wipe capabilities if a device is lost or stolen. This is especially important as employees increasingly use personal devices for work, creating additional risks if those devices are not properly secured. We help businesses protect devices while still allowing teams to work flexibly and efficiently.

Security Awareness Training

Turn your employees from your biggest vulnerability into your first line of defense.

Because phishing attacks remain one of the leading causes of cyber attacks against small businesses, ongoing employee education is critical to maintaining security across your organization. We deliver training that teaches your team to spot phishing, social engineering, and other potential threats before they click.

Governance & Compliance Solutions

Demonstrate due diligence and protect your organization from negligence claims.

We help you navigate HIPAA, CMMC, PCI-DSS, and other regulatory compliance frameworks, from gap analysis to ongoing compliance management.

CMMC Compliance (Existing Customers)

Navigate CMMC certification with a partner who already knows your environment.

We guide existing managed services clients through the process alongside our certified CMMC partner.

Office 365 Security

Protect the platform where your team lives and works every day.

We harden your O365 environment with advanced threat protection, conditional access management policies, and continuous monitoring against phishing, account compromise, and data exfiltration. We also implement secure remote access controls to ensure employees can safely work from anywhere without exposing your network or sensitive business systems to unnecessary risk. Our cloud security solutions help businesses secure Microsoft 365 environments against evolving security threats and unauthorized access attempts.

Zero Trust Networking

Eliminate the assumption of trust that attackers exploit.

We verify every user, device, and connection each time before granting access, dramatically reducing your attack surface.

Penetration Testing

Find your vulnerabilities before hackers do.

We run real-world penetration testing against your infrastructure using advanced tools and deliver a clear remediation roadmap. Proactive vulnerability management from the outside in.

Phishing Testing

Measure how exposed your team really is, then close the gaps.

We send realistic phishing simulations, track who clicks, and deliver targeted training to fix the weak points.

Get a free consultation to find out how we can ease all your IT burdens.

All of these services are included in our flat-fee monthly managed services plan. No surprise invoices. No per-incident charges. Your cost is based on your organization’s size and number of employees, and it scales as your business grows. You get enterprise-grade cybersecurity without the enterprise price tag.

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What Your Business Looks Like With the Right Cybersecurity Partner

Less Downtime

No more watching your team sit idle because a system crashed or had to be taken offline. No more apologizing to clients because you can't access what you need. Downtime isn't just a tech problem; it's lost revenue, lost momentum, and a lot of frustration. We keep your systems running so your day goes the way you planned it.

Threats Caught Before They Become Breaches

You're not getting breached every week. But the worry that it could happen? That's constant. We build a layered information security infrastructure around your business, from endpoint protection to real-time monitoring to access controls, that makes you genuinely harder to hit. Reducing risk isn't a one-time project; it's a security program running in the background every day. And when something does try to get through, we detect it early and shut it down before it becomes an incident you have to deal with. Our proactive monitoring and rapid incident response plan help minimize downtime and reduce the impact of emerging cyber threats before they escalate into costly disruptions.

Peace of Mind

When downtime isn't disrupting your day, and threats are being handled before you even hear about them, something changes. You stop checking over your shoulder. You stop wondering if your business is protected. And you put your focus back where it belongs.

Stronger Customer Trust

When things run smoothly, your clients inherently trust you. But once things go wrong, that trust is hard to earn back. When you work with us, you avoid unexplained outages, you never have to send a breach notification, and you never give your clients a reason to question whether their data is safe with you. That kind of reliability keeps the one thing you can't afford to lose: your clients' trust. Protecting customer information and maintaining strong data security practices are essential to preserving your reputation and long-term business relationships.

Unlimited Support, Real Response Times

When you call, we answer. When something breaks, we're on it. We don't disappear after onboarding, and we don't hide behind a portal. This is a relationship, not a subscription.

Everyone in your organization has direct access to unlimited help desk support. Live tech support, onsite and remote, with a guaranteed 45-minute response time for critical issues.

Why Businesses Trust Us — Proven Track Record

The tech that worked with me over the last few days or multiple issues was AWESOME! He followed me every step of the way and after each change he would call back to make sure the changes were all working correctly the next day. Even though I had multiple issues with my PC, he was diligent, determined and helped me though each issue and now my PC is working perfectly after all the changes he made for me. He is such a go to guy that has my interest at heart! His attitude is all about looking out for me and making me happy as the customer!

Mark Smith

My agency uses RTS for technical support. I love that it is quick and easy to submitted service ticket, and their response time is typically decent. I appreciate RTS trying various methods to contact me to resolve my issues-if I'm available via phone they will leave voice messages and send me emails. RTS reps are polite and transparent when unable to immediately resolve issues however; they're always able to find a fix.

Janell Townes

I had been struggling with my printer for days and was about ready to give up when I contacted Reliable Technology Services. From start to finish, the experience was top-notch. Charles was incredibly knowledgeable, professional, and patient. He quickly diagnosed the issue and walked me through the steps to get everything back up and running smoothly. I couldn’t believe how easy he made it seem! I highly recommend Reliable Technology Services to anyone needing tech support—especially if you get the chance to work with Charles. Truly five-star service!

Dakota Dickerson

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How We Work

ENGAGE

We start by talking to your leadership and key players across departments to understand your day-to-day operations, what technology and processes are currently in place, and where your vulnerabilities are.

STRATEGIZE

Once we understand your environment and the areas you need to improve, we work with you to build a custom cybersecurity plan aligned with your security goals, built around your data, your connections, and your risk, balancing security, productivity, and cost.

IMPLEMENT

We put best practices in place for infrastructure, security, policies, user training, and access management. Every piece aligns with the goals outlined in your plan, so your business is positioned and protected for growth.

Why Partner with RTS

More Than a Cybersecurity Provider — A Strategic Partner

We don’t just fix what’s broken and move on. We sit down with you, understand where your business is headed, and build cybersecurity systems that work today and scale as you grow. Your security strategy should move with your business, not hold it back.

Local Expertise, Real Relationships

We’re not a faceless national call center. We’re a cybersecurity partner in Baltimore who built our reputation helping the businesses that make this region run, from manufacturers along the I-95 corridor to law firms in the Inner Harbor. We provide on-site support within a 75-mile radius because when something goes wrong, you need someone who can be at your door promptly, not a stranger reading from a script in Asia.

Proactive, Not Reactive

We don’t set it and forget it. We monitor emerging cyber threats, industry developments, and changing regulations, and proactively recommend solutions and resources to keep you ahead of problems before they happen.

Flat Fee, No Surprises

For a monthly flat fee, our all-inclusive managed services plan covers your cybersecurity needs without hidden charges. You know exactly what you’re paying every month, so you can plan ahead instead of getting blindsided by unexpected IT costs.

Independently Certified

Most MSPs are confident in their cybersecurity. We’re certain. Our cybersecurity practices are independently audited and certified through the Global Technology Industry Association (GTIA), an accreditation granted only to leading managed service providers that excel in cybersecurity best practices. That means a third party has verified that we meet rigorous industry security standards. We put ourselves under the microscope because our confidence comes from being tested, not from patting ourselves on the back.

Compliance Handled

Leave compliance to us. Our programs help you stay secure and compliant with HIPAA, PCI, CMMC, and other industry standards so you can stay focused on growing your business. We help healthcare providers, financial institutions, and any other businesses that handle sensitive information as well as organizations working with government agencies implement the safeguards required to reduce risk and meet evolving cybersecurity compliance standards.

Frequently Asked Questions (FAQ)

1. What is the cost of your cybersecurity services?

Our cybersecurity services are included in our flat-fee monthly managed services plan. No separate line items, no surprise charges. Your rate is based on your organization’s needs and number of employees. That’s the cost efficiency of working with a managed security service provider instead of building it in-house.

2. How do I know if my business is at risk of a cyberattack?

If your business uses email, stores sensitive data, or connects to the internet, you’re at risk. 43% of all cyberattacks target small businesses. Bad actors don’t care how small your organization is. They care how easy you are to hit. The question isn’t whether you’re at risk; it’s whether you’re prepared to stay secure. Businesses that rely on remote work, cloud applications, or personal devices face even greater exposure without the right protections in place.

3. Do you offer on-site support in Baltimore?

Yes. We provide on-site security services within a 75-mile radius of Baltimore. Cybersecurity in Baltimore means having a trusted advisor who knows your market, understands your challenges, and shows up when remote support isn’t enough.

4. How long does it take to set up your cybersecurity solutions?

All security solutions go live during onboarding. No separate rollout. As we bring your organization onto our platform, your security technologies, from managed detection and response to real-time monitoring, are enabled alongside everything else.

5. Can you help my business comply with industry regulations?

Yes. We provide expert guidance on the Health Insurance Portability and Accountability Act (HIPAA), CMMC, PCI-DSS, SOC 2, and others. Compliance is one of the biggest challenges decision makers face. We help you put the right controls in place so you can demonstrate due diligence.

6. Do you provide cybersecurity training for employees?

Absolutely. Phishing simulations, security awareness training, and social engineering education. We give your team the resources and insights to recognize potential threats before they click.

7. Are your cybersecurity services scalable as my business grows?

Yes. As your headcount grows and compliance requirements evolve, we adjust your security program and security posture accordingly. Your managed security services always fit your organization.

8. What industries do you specialize in?

All of them. Every business that stores customer data in its information systems needs cybersecurity. What differs is the regulation. If your sector has compliance mandates, those regulations tell you exactly what to comply with, and we implement them. The security fundamentals are the same. The regulatory layer gets customized.

9. How do I get started with a free security assessment?

Call or email us. It can range from a one-hour conversation about your security posture and cyber risk to a comprehensive evaluation where we scan your network, cloud environment, and devices to identify vulnerabilities, misconfigurations, and compliance gaps, all without disrupting your operations. We also review your existing incident response plan, secure remote access setup, and overall data security strategy to identify opportunities for improvement. You get a detailed report with risk scores and a clear remediation roadmap, so you know exactly where you stand and what to fix first.