Posted on March 12, 2026March 12, 2026

Artificial intelligence is no longer a “tech topic.” It’s a leadership topic.

Board members are asking about it. Employees are experimenting with it. Vendors are selling it. And business owners are somewhere between intrigued and overwhelmed.

That’s exactly why Reliable Technology Services (RTS) recently hosted a live webinar titled:

From Hype to Leverage: Practical AI – Better Decisions and Faster Execution

For business leaders, it’s critical to understand AI—not just the technology, but its business implications—to lead innovation, drive business success, and maintain a competitive edge.

The guest speaker was Michael Bresler, Founder & Principal Consultant at Broad Heights, who works directly with organizations to improve operations, workflow efficiency, and strategic clarity using AI and process optimization.

The goal wasn’t to talk about robots or future dystopias. It wasn’t about replacing teams with automation.

It was about something far more practical:

This was a discussion about AI for business—how executives and decision-makers can leverage AI strategically to drive growth, innovation, profitability, and operational efficiency.

Below is a deeper look at what was presented, structured around the key ideas Michael walked the audience through—essential insights for developing AI leadership and empowering organizations to understand and implement AI for business advantage.

AI Isn’t Intelligent — And That’s an Important Starting Point 

One of the first things Michael did was strip away the mystique.

Large Language Models (LLMs) like ChatGPT, Microsoft Copilot, Claude, and Gemini are not intelligent in the human sense.

They are:

• Not conscious
• Not empathetic
• Not autonomous
• Not capable of judgment

They are predictive engines.

They analyze patterns in massive datasets and predict what response is statistically likely based on your input. Neural networks and deep learning techniques enable these predictive capabilities, allowing AI to process complex data and generate relevant outputs. That means two very important things for business leaders:

1. AI does not “know” anything.
2. AI can — and will — hallucinate.

And hallucination isn’t a glitch. It’s how the system fills in gaps. If it doesn’t know something, it predicts. Which leads to the most important operational rule:

Humans own the output.

Michael compared AI to a smart intern. You wouldn’t forward an intern’s draft directly to a client without reviewing it. You wouldn’t allow them to make strategic decisions without oversight.

AI is the same.

It’s powerful — but it requires leadership.

Where We Are in the AI Timeline 

There’s a quiet anxiety many business owners feel:  “Are we behind?”

Michael reframed that pressure by comparing today’s AI environment to the internet in 1997.

The tools are emerging.  The use cases are forming.  The hype is loud.

But we are still early. This matters because it changes the approach from panic-driven adoption to intentional experimentation. You don’t need a full AI transformation strategy tomorrow. You need smart starting points. Also, monitoring future trends in AI is essential for informing your business strategy and maintaining a competitive edge.

Risk Management: The Risks Business Owners Should Actually Be Thinking About

AI conversations often swing to extremes — either fear or blind enthusiasm. Instead, the webinar walked through practical risk categories that leaders should understand.

1. Work Product Ownership

If AI drafts a policy, proposal, legal summary, or marketing piece, you are responsible for it.

Michael referenced early cases where attorneys submitted AI-generated briefs with completely fabricated case citations. The AI didn’t fail. The review process did.

Verification isn’t optional. It’s operational hygiene.

2. Hallucinations and False Confidence

AI outputs often sound polished and authoritative. That tone can create false confidence. Just because something sounds credible doesn’t mean it’s correct.

The safeguard? Human review, cross-checking, and context awareness.

3. Data Privacy and Security

Not all AI environments are equal. Enterprise tools like Microsoft Copilot within M365 include encryption, compliance controls, and privacy protections. Free or personal AI accounts do not operate under the same guardrails.

If your business is handling client data, financial information, legal documents, and protected health information, understanding where data is stored and processed is critical. It is also important to safeguard historical data used in AI systems to ensure privacy and compliance.

Michael emphasized that your organization should have a formal AI usage policy — defining acceptable use cases and risk thresholds.

Why Prompting Is the Real Skill 

If AI feels underwhelming to some users, it’s often because of vague prompting. Michael introduced a simple but powerful structure called CAMP to improve AI outputs.

C – Content – What exactly is this about?

A – Audience – Who is this for?

M – Mission – What outcome are you trying to achieve?

P – Presentation – What format, tone, or structure do you want?

Here’s an analogy: If you walk into a coffee shop and say “coffee,” you’ll get something generic. If you specify size, milk type, sweetness level, and temperature, you get what you actually want.

AI works the same way. Effective prompting can also be used to direct AI agents to perform complex business tasks, enabling automation and streamlining operations.

Specificity drives quality. And when leaders master prompting, AI shifts from novelty to productivity.

The 60-Day ROI Rule: A Smarter Way to Start 

Instead of pushing businesses toward massive AI transformations, Michael introduced something refreshingly practical:

The 60-Day ROI Rule

If an AI solution can pay for itself in 60 days or less, it’s worth piloting. This keeps your focus on practical, high-impact use cases.

To find these quick wins, ask:

• What time-consuming tasks or processes are eating up hours every week?
• What do we do repeatedly that could be automated?
• Where are we making mistakes manually that cost us money or reputation?
• What repetitive work is holding us back from scaling or serving more customers?

Before automating a process, audit it. Evaluating your business processes before implementing AI ensures you’re not automating inefficiencies or unnecessary steps.

In fact, Michael shared that in his consulting experience, nearly 60% of the “AI solutions” businesses seek already exist within tools they are paying for — they just aren’t being used properly.

AI is often the second step—after you’ve optimized the workflow. When applied to well-defined processes, AI can streamline business operations by automating routine tasks, reducing manual effort, and minimizing human error.

As part of this evaluation, consider assessing skills gaps within your team to identify where AI-driven upskilling or training could deliver the most value.

Two Major Buckets Where AI Adds Real Value 

Michael categorized practical AI usage into two core areas.

1. Deep Research and Analytics with Generative AI

During the demo portion of the webinar, Michael showed how AI can:

• Analyze competitive landscapes
• Identify strategic gaps
• Summarize 70+ page industry reports
• Analyze data and extract actionable insights from complex datasets to support informed business decisions

Instead of spending 40 hours synthesizing research manually, you can use AI to accelerate initial analysis — then refine and verify the output. This doesn’t eliminate expertise. It amplifies it. Business leaders are encouraged to develop skills in AI analytics to maximize the value these tools can deliver.

2. The “Always-On Intern”

AI can function as an operational assistant that never sleeps. Here are a few examples:

• Uploading customer survey data and identifying recurring dissatisfaction themes
• Highlighting NPS risk patterns
• Flagging operational friction points
• Drafting structured summaries from raw qualitative feedback
• Using AI applications for customer engagement, such as chatbots or automated responses

If you’ve ever reviewed dozens (or hundreds) of open-ended survey responses, you know how time-consuming it can be to extract themes manually. Sentiment analysis can help identify customer preferences and drive enhanced customer satisfaction by revealing how customers feel about your products or services.

AI compresses that analysis time dramatically — but you still need to interpret the findings and determine action.

Building an AI Culture — Not Just AI Usage 

Technology adoption fails when it’s treated as a side experiment. Michael emphasized that leaders must:

• Model usage
• Allocate experimentation time
• Share internal wins
• Normalize discussion
• Remove stigma

If your employees feel AI is “cheating” or risky, they’ll avoid it. Involving key stakeholders—such as managers, decision-makers, and other leaders—in building an AI culture is essential for successful adoption and integration. As a business leader, if you frame AI as a productivity enhancer that frees teams for higher-value work, adoption accelerates. The message is clear:

AI should increase human connection and strategic capacity — not reduce it.

The Real Takeaway for Business Leaders 

Instead of recommending a specific AI tool, we’d like to challenge you.

Pick one process this week.

Just one.

Test AI against it.

Measure the impact.  Review the output.  Refine the approach.

Because AI isn’t about hype, replacing your team, or being first. It’s about leverage.

When used intentionally, AI can:

• Reduce administrative load
• Improve analytical speed
• Strengthen decision preparation
• Create operational clarity
• Leverage generative AI for content creation and innovation

But it only works when paired with strong leadership, clear processes, and thoughtful oversight.

Conclusion 

At RTS, we believe technology, including AI, should serve business outcomes — not complicate them. 

AI is one of the fastest-growing conversations among business owners right now, and many are unsure how to approach it safely and strategically. 

Hopefully this blog has provided clarity over hype and structure over noise. Because the organizations that win in the AI era won’t be the ones who adopt it the fastest. They’ll be the ones who adopt it intentionally.  

If you have questions regarding how AI fits into your organization, contact Michael Bresler, Founder & Principal Consultant at Broad Heights at michael@broadheights.com.  

To leverage the right technology for your business, contact Lenny Giller, President of RTS at lenny@reliabletechnology.co.